Live chat with an AI agent fallback that never sleeps.
Embeddable live chat for your website with AI fallback. Answer visitors instantly — and when you're away, the AI takes over, books the appointment, and syncs it to your CRM.
What is an AI agent with live chat fallback?
It is website chat where your team answers while they are online and an AI agent takes over when they are not, so no visitor ever gets an offline form. TheBigBot’s AI replies from your knowledge base, qualifies the visitor and books the appointment, routes the chat to a person the moment one is available, and saves the transcript to the contact record. It is included in every plan.
Six capabilities that replace humans.
Every capability below is enabled out of the box. No configuration hell.
One-line embed
Paste on any website — WordPress, Webflow, Shopify, custom.
AI fallback
Handles chats when you're away — never miss a visitor.
In-chat booking
Leads can book appointments without leaving the chat.
Team assignment
Route conversations by department, language, or skill.
Push alerts
Desktop + mobile notifications to your whole team.
Full branding
Your colors, logo, welcome message, and avatar.
Cancel these starting day 1.
127 businesses. Four industries. One platform.
Real results from real operators — mortgage brokers, dentists, lawyers, and service business owners across the US.
The AI receptionist booked 14 appointments in my first week without me lifting a finger. This is pure revenue I wasn't seeing before — and it never sleeps.
We went from 23 Google reviews to 187 in 90 days. Our practice moved from page 3 to #2 in local search. Game over for the competition.
After-hours calls used to go to voicemail. Now the AI answers every one, qualifies the case, and books a consult. Booked 11 new clients last month from calls I would've missed.
Summer rush used to bury us in missed calls. TheBigBot answers every single one, books the appointment, and dispatches the tech. Revenue up 34% this quarter.
The patient recall campaign alone filled 47 empty chair slots in month one. The ROI paid for a full year of the platform inside 30 days.
Database reactivation woke up $2.1M in dormant prospects. My pipeline doubled. My assistant thinks I hired four new people — I just flipped one switch.
I switched from GoHighLevel and cut my tech stack in half. The AI intake is night-and-day better — conversions up 62% on paid traffic.
Storm season used to drown us. Now the AI qualifies emergency vs. routine jobs, dispatches crews, and follows up on every quote. Closed 78% more roofs this year.
One line of code, then it runs itself.
The widget works on any website, including ones we did not build. Nothing else on your site has to change.
Paste one line
Add the script to your site and the widget appears with your colours, your name and your greeting.
Set your hours
During office hours your team answers first. Outside them the AI takes the conversation, answers from your knowledge base and books the slot.
Route the result
Every chat becomes a contact record with the full transcript, and appointments land on the calendar you already use.