Unified business inbox: every message, one place.
WhatsApp, Instagram, Facebook, Google Business, SMS, phone, email, live chat — all unified in one inbox your team actually uses.
What is a unified business inbox?
A unified business inbox puts every customer conversation (text messages, email, WhatsApp, Instagram and Facebook messages, website chat and calls) into one shared inbox, with one contact record and one timeline per customer. TheBigBot’s is included in every plan, with unlimited users, assignment, private notes, canned replies and AI reply suggestions.
From 6 tools to one.
Here's what most businesses were paying for — and what they use now.
You were paying for
The typical stack
- Gmail$0
- WhatsApp Web$0
- Instagram app$0
- Facebook Pages$0
- Twilio SMS$50/mo
- Intercom$99/mo
Now you have
Everything in TheBigBot
- One unified inboxincluded
- Shared with your teamincluded
- Assignable + notesincluded
- Canned repliesincluded
- AI reply suggestionsincluded
- Full CRM contextincluded
Six things it does brilliantly.
All channels
WhatsApp, IG, FB, GMB, SMS, phone, email, chat, Slack
Team inbox
Assign, collaborate, add notes, mention teammates
Smart alerts
Desktop + mobile push for assigned conversations
AI drafts
AI suggests replies you can approve or edit
Canned responses
Reusable templates with variables
Attachments
Images, videos, PDFs across all channels
127 businesses. Four industries. One platform.
Real results from real operators — mortgage brokers, dentists, lawyers, and service business owners across the US.
The AI receptionist booked 14 appointments in my first week without me lifting a finger. This is pure revenue I wasn't seeing before — and it never sleeps.
We went from 23 Google reviews to 187 in 90 days. Our practice moved from page 3 to #2 in local search. Game over for the competition.
After-hours calls used to go to voicemail. Now the AI answers every one, qualifies the case, and books a consult. Booked 11 new clients last month from calls I would've missed.
Summer rush used to bury us in missed calls. TheBigBot answers every single one, books the appointment, and dispatches the tech. Revenue up 34% this quarter.
The patient recall campaign alone filled 47 empty chair slots in month one. The ROI paid for a full year of the platform inside 30 days.
Database reactivation woke up $2.1M in dormant prospects. My pipeline doubled. My assistant thinks I hired four new people — I just flipped one switch.
I switched from GoHighLevel and cut my tech stack in half. The AI intake is night-and-day better — conversions up 62% on paid traffic.
Storm season used to drown us. Now the AI qualifies emergency vs. routine jobs, dispatches crews, and follows up on every quote. Closed 78% more roofs this year.
Every channel in one thread, not six tabs.
The inbox is the part your team lives in, so it is set up around how your team actually works.
Connect the channels
WhatsApp, Instagram, Facebook, Google Business, SMS, email and web chat are linked once and stay linked.
Decide who owns what
Assign conversations, leave internal notes and set canned replies for the answers your team repeats every day.
Reply with context
Every thread carries the contact record beside it: past messages, appointments, pipeline stage and the source they came from.