Refund Policy

1. Our Policy

TheBigBot has a 14-day money-back guarantee on subscription fees only. One-time fees are non-refundable, and usage fees are non-refundable.

• Subscription fee: the recurring fee for your plan. It is covered by the 14-day money-back guarantee, counted from your first payment.
• One-time fees: the $499 setup fee and any other one-time fee, such as onboarding or build fees. These are non-refundable.
• Usage fees: AI, SMS, calls, email and any other metered usage. These are non-refundable.

2. 14-Day Money-Back Guarantee

If TheBigBot is not a fit, ask for a refund within 14 days of your first subscription payment and we will refund that subscription fee.

The guarantee covers the subscription fee only. It does not cover one-time fees or usage fees.

3. Non-Refundable

The following are NOT refundable:

• One-time fees, including the $499 setup fee and any onboarding or build fee
• Usage fees (AI, SMS, calls, emails and any other metered usage)
• Subscription fees that are outside the 14-day money-back guarantee
• Phone number monthly rentals after purchase
• A2P registration fees (these are forwarded to carriers)
• Third-party passthrough charges (Stripe processing, domain registration)
• Annual prepaid plans outside the 14-day money-back guarantee (cancel anytime but no refund for unused months)

4. Billing Errors

Separately from the guarantee, we correct charges that should not have happened:

• Duplicate charges: If you were charged twice for the same billing period due to a system error.
• Billing errors: If our billing system incorrectly charges you for services you didn't use or a plan you didn't subscribe to.
• Unauthorized charges: If your payment method was used without authorization, contact us immediately and we will work with you to resolve.
• Fraud / error on our part: If a documented error on our side caused an unintended charge.

5. How to Request a Refund

For the 14-day money-back guarantee, email Show email within 14 days of your first subscription payment. For a billing error, email us within 14 days of the disputed charge. Include your account email, the invoice ID, and the reason for the refund request. We review all requests within 3 business days.

6. Chargebacks

Please contact us before initiating a chargeback with your bank. Chargebacks cost us processing fees and often result in account suspension. We will work with you to resolve any legitimate issue.

7. Cancellation vs Refund

You can cancel your subscription anytime from your dashboard. Cancellation stops future billing. Cancelling does not by itself refund current or past charges; a subscription fee is refunded only under the 14-day money-back guarantee above.

8. Contact

Billing questions? Email Show email.